Home Forums General Support Problem with Api key activation

1 reply, 2 voices Last updated by  propluginteam 3 years, 4 months ago
  • Alessandro Fabbri
    Participant
    @ctosrl
    #6494

    Hi
    first at all thank’s for your great work, then i have a problem with api key activation of all products i bought, when i set the license key it in my site it said “invalid request”, can you help me please?
    Thank’s
    Alex

  • propluginteam
    Participant
    @propluginteam
    #6500

    Hi Alex,

    This does happen from time-to-time, but it usually occurs when you have some sort of WordPress security plugin active. What’s happening is, something on your server is blocking the connection to our licensing system, when it attempts to activate your license. If you have any security plugins active, please deactivate them long enough to re-try activating your licenses.

    But in any case, don’t worry. Your licenses are valid in the system and it won’t prevent you from using any of our plugins.

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