Home Forums Plugin Support AffiliateWP MLM Per-Level Product Rates issue

21 replies, 2 voices Last updated by  jialongz2 1 hour, 32 minutes ago
  • jialongz2
    Participant
    @jialongz2
    #12404

    Per-Level Product Rates unable to save Indirect Product Rate Type

    my scenario – site setting Indirect Product Rate Type=percentage
    specific woocommerce product -> Per-Level Product Rates unable to change to Flat (click save but it wont)

    Attachments:
    You must be logged in to view attached files.
  • Christian Freeman
    Participant
    @christianf
    #12412

    Hello there,

    Hmmm, that is strange indeed. Do you have any other AffiliateWP plugins active? And if so, which ones? Also, what version of AffiliateWP, MLM, and WooCommerce are you using?

  • jialongz2
    Participant
    @jialongz2
    #12413

    AffiliateWP = Version 2.5.5
    MLM = Version 1.1.5
    woocommerce = Version 4.3.0

    other affiliatewp plugin
    -AffiliateWP – Affiliate Area Tabs
    -AffiliateWP – Order Details For Affiliates
    -AffiliateWP – Tiered Rates
    -AffiliateWP Affiliate Sign Up Products

  • Christian Freeman
    Participant
    @christianf
    #12420

    Alright, I’m going to see if I can duplicate the issue in my testing environment. Then, I’ll know if this is only happening on your site in particular.

    I’ll follow up soon.

  • Christian Freeman
    Participant
    @christianf
    #12428

    I’m still looking into this on my end, but have you tried testing this with the Tiered Rates add-on deactivated? This may have something to do with it.

  • jialongz2
    Participant
    @jialongz2
    #12441
    This reply has been marked as private.
  • jialongz2
    Participant
    @jialongz2
    #12443

    1) Per-Level Product Rates issue still persist.

    2) Update : SUP sub affiliate problem.
    I found a temporary fix by licking ‘Sync ALL Lifetime Affiliates’
    but is that anyway to fix it permanently?

  • jialongz2
    Participant
    @jialongz2
    #12447

    3) I had set the product Per-Level Product Rates to 0 level 2 but it still rewarded.

    Attachments:
    You must be logged in to view attached files.
  • Christian Freeman
    Participant
    @christianf
    #12454

    Hi there,

    1) I was able to duplicate the issue myself, and I’m working on a fix for this now. It’s just not saving the field data, or it’s not displaying the updated field data.

    2) This sounds like it could be a simple order-of-activation issue. Try deactivating MLM and Sign Up Products, then activate MLM first, and Sign Up Products afterwards. Then test to let me know if it’s working now.

    3) In order for the 0 amount to apply on your Per-Level Rates (Any of them – Per-Product, Per-Rank, etc.), you must set the Indirect Referral Rate Type to 0 in Affiliates > Settings > MLM.

  • jialongz2
    Participant
    @jialongz2
    #12458

    2) I followed your instruction to deactivate both and activate SUP then MLM, but still same, still need to manually click sync all lifetime affiliate to assign parent properly.

    3) fixed.

  • jialongz2
    Participant
    @jialongz2
    #12469

    1 more question , can we promote rank based on their sales/number of per-product sold.

  • jialongz2
    Participant
    @jialongz2
    #12470

    or u have custom development which can customized the rank promotion based on the specific woocommerce product sold

    example : the shop have product A, B, C.
    Only product B is eligible for rank promotion, if Agent accumulate sold product B for 120 unit then it will promote to next level.

  • jialongz2
    Participant
    @jialongz2
    #12471
    This reply has been marked as private.
  • Christian Freeman
    Participant
    @christianf
    #12479

    Hi there,

    Sorry for the delay.

    2) I’m still looking into a solution for this.

    The Performance Bonuses plugin has a Product Sales Bonus Type, which allows you to award a Bonus Commission for X Number of Sales of X Product. I can build a Product Sales Rank Type for you, which will award a Rank for X Number of Sales of X Product.

    I will send you a quote for the cost of the project and how long it will take to complete. To discuss this further, please send me an email at:

    propluginmarketplace[@]gmail[.]com

    I’ll follow up soon with an update/fix for the 1st issue with the Per-Product Indirect Rate Field.

  • Christian Freeman
    Participant
    @christianf
    #12521

    Alright,

    1) I’ve applied a patch to MLM version 1.1.5 that fixes the issue with the Indirect Product Rate not saving properly. You can download MLM again from your account, deactivate and delete the old version, and install and activate the new one.

    2) I’m still looking into this now. I’m reviewing your site to gain more insight as to why this may be happening.

    I will check in again soon with an update.

  • Christian Freeman
    Participant
    @christianf
    #12522

    Okay,

    I think I found the problem. In the Lifetime Commissions tab of the settings, you have the option “Link Customers To Affiliates On User Registration” disabled. I enabled this for you, so you should be able to see the Parent and Sub sync with the Lifetime Customers system.

    Please test this and let me know.

  • jialongz2
    Participant
    @jialongz2
    #12525

    Hi, thanks for the solution. I just updated and will keep monitor and update you if any issue.

    appreciate that.

  • jialongz2
    Participant
    @jialongz2
    #12533

    Hi , now I face another issue ,

    parent affiliate,direct affiliate and lifetime customer is not awarded.please help.

    https://ibb.co/Jvh2K1g
    https://ibb.co/LzwC1bh

  • jialongz2
    Participant
    @jialongz2
    #12540
    This reply has been marked as private.
  • jialongz2
    Participant
    @jialongz2
    #12541
    This reply has been marked as private.
  • Christian Freeman
    Participant
    @christianf
    #12545

    Hi there,

    I reviewed your website, and I do see that WC Order #751 has 3 Referral Commissions:

    1) Direct – $41.40
    2) Indirect [Level 1] – $24.84
    3) Indirect [Level 2] – $0

    This is correct, because you have set the Per-Product Rate for the product that was purchased to the following:

    Direct = 41.40 (Flat) *In the AffiliateWP Tab of Edit Product
    Indirect [Level 1] = 24.84 (Flat) *In the AffiliateWP MLM Tab of Edit Product

    https://dking.com.my/wp-admin/post.php?post=79&action=edit

    So basically, your Per-Product Rates are overriding your Per-Rank Rates and Per-Level Rates. To solve this, you have two options:

    1) Remove your Per-Product Rates
    2) Set Per-Rank Rates and Per Level Rates Per-Product

    Let me know if this makes sense.

  • jialongz2
    Participant
    @jialongz2
    #12548

    The rate is correct . now the last problem is the parent and direct affiliate is not assigned correctly.
    as you can see WC Order #762

    1) lifetime commission is correct.
    2) direct and indirect commission is correct

    3) parent affiliate is assigned wrongly, and direct affiliate is blank

You must be logged in to reply to this topic.