Home Forums Plugin Support AffiliateWP MLM MLM not properly giving credit for subscription payments

19 replies, 2 voices Last updated by  lewtam 2 days, 20 hours ago
  • lewtam
    Participant
    @lewtam
    #12415

    Hey Christian,

    I have a 3 level setup

    On the initial purchase all commissions track correctly but on the recurring subscription commissions are only awarded to the Parent affiliate and doesn’t flow up the levels:

    Ex.

    INITIAL COMMISSION

    Level 0 gets 40%
    Level 1 gets 20%
    Level 2 gets 20%

    RECURRING SUBSCRIPTION (this happens when level 2’s customer recurring payment is created)

    Level 0 gets 0%
    Level 1 gets 0%
    Level 2 gets 20%

    I’m thinking maybe settings issue but not quite sure which setting, Maybe in the Lifetime Commissions?

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  • lewtam
    Participant
    @lewtam
    #12434

    Any ideas?

  • Christian Freeman
    Participant
    @christianf
    #12438

    Hi there,

    First, I want to ensure we are on the same page here. Are you saying that it is creating the Indirect Commissions for the Upline on the Recurring Payment, and the only issue is that the Commission Rate is incorrect?

    Or is it just not creating the Indirect Commission at all when the Recurring Payment is made?

  • lewtam
    Participant
    @lewtam
    #12440

    No. It is not creating recurring commissions. It seems to create for the direct upline but none are being created for the indirect upline. So when level 2’s customer makes a recurring payment, level 2 gets their correct percentage but level 1 & level 0 are not receiving anything.

  • Christian Freeman
    Participant
    @christianf
    #12455

    I’ll review the code in MLM to see why this could be happening.

    You are using the MemberPress integration for your subscriptions, correct?

  • lewtam
    Participant
    @lewtam
    #12457

    Yes MemberPress.

  • lewtam
    Participant
    @lewtam
    #12475

    Able to pinpoint the bug?

  • Christian Freeman
    Participant
    @christianf
    #12476

    You know what, this could just be an order-of-activation issue.

    The AffiliateWP Team just updated Recurring Referrals on your site, correct? This would mean that Recurring Referrals was activated AFTER MLM. Recurring Referrals needs to be activated beforehand, so that it can create the Direct Referral for the recurring payments, then MLM taps into it and generates the Indirect Referrals.

    Try deactivating MLM and Recurring Referrals, then activate Recurring Referrals first, and MLM after.

    Let me know how this works for you.

  • lewtam
    Participant
    @lewtam
    #12477

    Mannnn I didn’t think of that… Let me do that now! I’ll guve you an update as soon as I’ve had a chance to run a few test.

  • lewtam
    Participant
    @lewtam
    #12478

    Unfortunately, that didn’t fix it. Any other ideas?

  • Christian Freeman
    Participant
    @christianf
    #12480

    Hmmmm, I’m going to have to login to your site to investigate further.

    Can you please provide admin-level logins for you site? And be sure to mark your reply as Private.

  • lewtam
    Participant
    @lewtam
    #12481
    This reply has been marked as private.
  • lewtam
    Participant
    @lewtam
    #12482
    This reply has been marked as private.
  • Christian Freeman
    Participant
    @christianf
    #12483

    Thanks, I’ll take a look at it and follow up with you soon.

  • lewtam
    Participant
    @lewtam
    #12491

    Thank you & look forward to hearing from you.

  • lewtam
    Participant
    @lewtam
    #12500

    Just checking back in with you to see if you’ve been able to isolate the problem. Look forward to hearing back from you. Thanks

  • Christian Freeman
    Participant
    @christianf
    #12502

    Hi Lewtam,

    I see that the AffiliateWP Team had to update the MemberPress integration for Recurring Referrals. This change is probably the cause of the issue with MLM not creating the Indirect Referral for the Recurring Referrals. So now, I’m reviewing their changes and applying them to MLM.

    I’ll follow up soon with a an update/fix.

  • lewtam
    Participant
    @lewtam
    #12503

    Thank you for the update and all the help and support you give us the users of your plugins. Awesome!

  • Christian Freeman
    Participant
    @christianf
    #12523

    Thanks, I’m glad to be of service.

    I sent you a message with a link to download a patched version of MLM 1.1.5, which includes an update for the MemberPress integration.

    Please test it, and let me know how it works for you.

    Also, when you test try it in two ways:

    1) With MLM activated BEFORE Lifetime Commissions

    2) With MLM activated AFTER Lifetime Commissions

    This way, we can completely rule out any issues with the activation order.

  • lewtam
    Participant
    @lewtam
    #12524

    Got it. Thanks. I will test and let you know the results soon.

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