September 15, 2020 at 4:11 pm #12847
I am interested in the MLM plugin for WP Affiliate and have a couple of questions you can hopefully help me with…
1, We have affiliates who at the moment have a default rate set at 50%. From now on new (top level) affiliates we take on will only be given 35% – is this going to be an issue having different percentage rates for top level?
2, When we introduce level 2 affiliates, can these have different rates, e.g. one level 2 affiliate gets a default rate of 10% and another level 2 affiliate gets a default rate of 15%?
3, Do the referrals get added to the current dashboard that the refers can see in the affiliate area just how it currently works with just 1 level?
September 16, 2020 at 1:12 pm #12853
And thank you for your interest in our AffiliateWP MLM plugin!
Allow me to address your questions below:
1) The first thing to point out, is the way in which MLM works together with AffiliateWP. AffiliateWP creates Direct Referral Commissions, which are generated when an affiliate refers a sale directly. Then, MLM creates Indirect Referral Commissions if the Direct Referrer has an Upline of Parent Affiliates.
With that said, the Direct Referral Rate is the Rate set in Affiliates > Settings > General. The Indirect Referral Rate is set in Affiliates > Settings > MLM. These Indirect Rates can be set on a Per-Level basis, but they only apply to Indirect Referrals. So for example, if the Direct Rate is 50%, and I have it set to allow 2 Levels (1 Direct and 1 Indirect), and your Per-Level Rates are setup like so:
Level 0 = 50% [Direct]
Level 1 = 10% [Indirect]
In this scenario, no matter what Level the Direct Affiliate is on in the Total Matrix/Structure, they will receive the Direct Rate when they refer the sale themselves. Then, their Parent 1 Level above them, will receive 10%. So that’s a total of 60% in commissions for the one sale.
You can manually set the Direct Rate on a Per-Affiliate basis in Affiliates > Affiliates > Edit. So you could either change the 50% to 35% in the General tab of the settings, or apply that only to specific affiliates using the Per-Affiliate Rate.
On the other hand, you could use our Ranks add-on which will allow you to categorize your affiliates into different types. Each Rank can have it’s own Direct Rate and Indirect Rates (Per-Level). You can assign these Ranks manually in the Edit Affiliate screen, or automatically from purchasing a specific product/membership, or based on their performance when you use our Performance Bonuses add-on in conjunction with it.
2) By default no, there’s no way to apply a different Direct Rate based on their Level in the Total Matrix/Structure. But with the Ranks add-on, and some custom development, this can easily be done. Basically, I would program it to assign the Rank to the new affiliate, but only if they are a Sub Affiliate. The Rank would apply the Direct Rate. We do offer custom development services, and I could certainly build this custom feature for you. If this is a feature that you need right away, let me know and I’ll send you a quote for the project, including how long it will take to complete, and what the cost will be.
3) Yes. MLM creates Indirect Referral commissions that are paid to the Upline Parent Affiliates. When a Parent receives an Indirect Referral commission, it will appear in a separate table within the Referrals tab of the Affiliate Area.
Let me know if you have any further questions about any of this.
September 16, 2020 at 11:26 pm #12860
Many thanks for the detailed reply. I might not have worded question 2 that well and from your response in question 1 makes me think what we are after is maybe possible out the box. To give you a bit more info, at the moment we have a group of affiliates getting 30% of all sales. If you see the picture attached, what we are looking to do now is 2 things:
1, Bring a manager on who will manage all of the affiliates and get 10% of their sales
2, For new affiliates we take on they will have a different rate than the original affiliates.
Can you see any issues with this and for point 2, would I be right in thinking I could create 2 ranks original and new and then assign the rate of 30% to the new rank and 20% to the original rank?
September 17, 2020 at 2:13 pm #12867
Yes, you are correct. You could create a Rank for New Affiliates (30%) and one for the Original Affiliates (20%). Then, you can take this a step further by setting the New Affiliate Rank as the Default Rank. This will ensure that all new affiliates are assigned the New Affiliate Rank. Then, you just need to ensure that all of your original affiliates are assigned the Original Rank, and you can set this in the Edit Affiliate screen also.
Then, you simply set the Indirect Rate to 10% in the MLM tab of the settings.
September 22, 2020 at 3:22 pm #12919
I have bought and installed the plugin bundle and set it up, to get the acquired setup of
Manager gets 10%
Referrer gets 50%
I have set the manager rate at 10% in the normal affiliate place you would set the percentage without MLM installed
I have then created a new level in the MLM area of 50%
I have then added the parent and direct in each of the affiliates profile to be the manager
Will this give the desired result or is there anything I’m missing?
September 22, 2020 at 4:01 pm #12920
Following on from the last post I did a test, I created a test user with a parent set as the user senior management and bought a product for £9.99.
In ranks I created a category called new with a level 1 rate of 35%
The level 1 referal has come through at the correct amount and assigned £3.50 for the test user. Somehow though it has assigned £499.50 against the seniormanager user (parent). I must have set something incorrectly but I can’t see where, I have just set the normal rate in standard wpaffliate box as 10%.
See picture for screenshot, any ideas where I have gone wrong?
September 22, 2020 at 5:05 pm #12922
Just for further info I did another payment test this time of £19.98, it gave the referrer £6.99 (correct at 35%) but this time it gave the manager who should get 10% £999 so it is like it is somehow giving the manager 500% of the payment.
September 23, 2020 at 1:56 pm #12925
Please see attached. I’m thinking I have to set the 10% rate for the manager somewhere other than in their affiliate profile. I just can’t understand where such a large amount is coming from.
September 23, 2020 at 2:21 pm #12928
Following on from the e-mail above I have added 10% in the 2 boxes you can see in the picture below and that has given the desired results in the referral image, as you can see a £9.99 sale via the affilate danny’s link gave danny £3.50 (35%) and senior manager (10%) so these are the right numbers, I just want to check I was right in putting 10% in both the Indirect Referral Rate and the level 1 rate on the MLM settings page.
September 24, 2020 at 1:49 pm #12941
Based on your screenshots, it looks like it’s working normally.
Maybe you had the “$” currency symbol entered in the Per-Level Rates setting with the 50. I have seen that cause a similar result in the past. As you have it now, ensure that you use the Rate Type settings to apply the Percentage calculation, and enter only the number for the commission rate.
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