I’m seeing this message on our site – but the API credentials appear correct, the license appears active in the dashboard here, and status reports as “active” on the site. What is causing this error message?
I can see that your license is active and your download access doesn’t expire until March of next year. You have Unlimited Download access currently. I’m really not sure why you’re getting that message. When you log into your account, will it allow you to download the plugin from the Downloads tab?