Home Forums General Support API KEY not working

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4 replies, 2 voices Last updated by  alexsugianto 1 day ago
  • alexsugianto
    Participant
    @alexsugianto
    #12055

    Hi

    I have installed Buddypress Pro, Ranking, performance bonus and invite.

    It worked in the first installation, all API KEY worked.

    Then, we decided to do a fresh installation of wordpress with the same domain, and reinstall all plugins again.

    This time, the API KEY does not work, despite on the same domain and I have never installed it in another domain.

    It says API-key deactivated all the time, I have checked the tab to deactivate API Key and make sure the box isnt ticked. It still doesnt work.

    I removed the plugins and did re-installation. API Key still doesnt work.

    Please advise.

    Thank you

    Alexander

  • Christian Freeman
    Participant
    @christianf
    #12058

    Hi Alexander,

    It sounds like your key may still be active on the current domain, but it’s not reflecting within the plugin. This does happen from time to time on some servers. Can you provide me with the Name, Order Number, or Email address used for your order? Then, I can check to see what’s happening.

    Thanks

  • alexsugianto
    Participant
    @alexsugianto
    #12061

    Hi Christian

    My details:
    Name: Alexander Sugianto
    Email: alexander@ofiz.id
    Order No:12033

    Alexander

  • Christian Freeman
    Participant
    @christianf
    #12066

    Hi Alexander,

    I can see where they were activated on May 18th on your domain. Is this on the same server as before, or have you made any changes to your server configuration recently?

    And just to let you know, your license key does not affect your ability to setup and use the plugin. It only grants you access to support and updates.

  • alexsugianto
    Participant
    @alexsugianto
    #12071

    Christian

    We moved it to a different server.

    It’s kinda irritating to see the reminder.

    Alexander

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