Home Forums Plugin Support AffiliateWP MLM all my affiliate rates are 0% even if I have a downline of 5 referals

14 replies, 3 voices Last updated by Christian Freeman 2 months, 1 week ago
    • simon
      Participant
      @simon
      #12709

      hello there,

      I have tried to simulate a referal downline of 3 x 5 people and I have set the following commision for the levels

      level 1: 1%
      level 2: 1%
      level 3: 2%
      level 4: 3%
      level 5: 5%

      but all affiliate rates are 0% why is this?

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    • Christian Freeman
      Participant
      @christianf
      #12713

      The Direct Referral Rate (The rate used when an affiliate refers a sale themselves) is set in Affiliates > Settings > General. That’s the amount listed in your screenshot of the Affiliates list in WP Admin.

      The Per-Level Rates only apply to Indirect Referrals (Commissions paid to the Upline Parent Affiliates when one of their Sub Affiliates refers a sale).

      Please take a look at the MLM Documentation for an in-depth explanation of how these settings work:

      Configuring AffiliateWP MLM Settings

    • simon
      Participant
      @simon
      #12730

      I have a question (refer to the screenshot13.png) if test4 refers 1 purchase and test5 refers another purchase will I get 2 level 5 commissions or 1 level 4 commission and 1 level 5 commission?

      and also I have integrated lifetime commissions does this mean that all referred affiliates that purchases anything in the future will give me a commission rate based on my level?

      the commission rates for each level:

      level 1: 1%
      level 2: 1%
      level 3: 2%
      level 4: 3%
      level 5: 5%

    • Christian Freeman
      Participant
      @christianf
      #12747

      You will receive 1 Indirect Commission for Level 4 and 1 Indirect Commission for Level 5.

      Yes, MLM integrates with Lifetime Commissions. In Affiliates > Settings > Integrtions, enable the Sync Lifetime Affiliate setting. I recommend using the Parent as Lifetime Affiliate option.

      And yes, the Indirect Commission rates set Per-Level will apply for all future sales. Just make sure that you do not enable the Lifetime Commissions Rate, as this will override your Indirect Rates (Per-Level).

    • Christian Freeman
      Participant
      @christianf
      #12754

      In your message, you mentioned that you are unable to generate any commissions at all. Which of the supported integrations are you using (WooCommerce, Paid Memberships Pro, etc.)?

      MLM can only generate Indirect Commissions if the core AffiliateWP plugin creates the Direct Commission. So make sure that you have the integrations enabled in Affiliates > Settings > General and Affiliates > Settings > MLM.

    • Christian Freeman
      Participant
      @christianf
      #12755

      And what commission rate do you have set in Affiliates > Settings > General (The Direct Rate)?

    • simon
      Participant
      @simon
      #12759

      I am using woocomerce for the intergration and I have a plugin called affiliate rank which makes it so that having (x) amount of sub affiliate will increase the commission percent

    • simon
      Participant
      @simon
      #12760

      this is the same as the indirect rates:
      level 1: 1%
      level 2: 1%
      level 3: 2%
      level 4: 3%
      level 5: 5%

    • simon
      Participant
      @simon
      #12761

      but the problem is that I have set everything up and I see that the downline is working and the affiliate rank is set, the lifetime is also set but when I try to buy something even without the link wouldnt lifetime commision make it so that any future purchase give me commision? there is no commision at all

    • Christian Freeman
      Participant
      @christianf
      #12762

      In Affiliates > Settings > Integrations, do you have the Lifetime Affiliate Sync feature enabled? If not, please set this to Parent as Lifetime Affiliate. It will ensure that after the affiliate/customer is referred initially, they will be the Lifetime Customer (And Sub Affiliate) of the person that referred them (The Parent Affiliate).

      Understand that the affiliate must actually refer the customer/affiliate first, whether it’s using a Referral Link, or Affiliate Coupon. This is what will trigger the assignment of the Lifetime Customer.

      Are you testing using referral links?

      Another thing that you can do for your next test, is press the Sync All button in the Integrations Tab. After you’ve enabled the Parent as Lifetime Affiliate option, press that button and all future purchases made or referred by the Sub Affiliates will generate a commission for the Parent Affiliates as well.

      Let me know how it works after these changes.

    • simon
      Participant
      @simon
      #12776

      I have set all this up and will test it out but I need to ask you something about the lifetime commision: will by sub affiliates also generate me money for life because I techancally refered them.

    • Christian Freeman
      Participant
      @christianf
      #12801

      Yes, MLM integrates with Lifetime Commisisons so that, if Affiliate A refers Affiliate B (A Direct Referral), Affiliate A will earn a Direct Commission from Affiliate B’s Purchases. When Affiliate B refers Affiliate C, Affiliate A earns an Indirect Commission when Affiliate C makes a Purchase, and Affiliate B earns the Direct Commission.

      Lifetime Commissions ensures that whenever a customer/affiliate is referred by an affiliate, that affiliate receives credit for all future purchases. MLM just applies this to Sub Affiliates as well.

    • simon
      Participant
      @simon
      #13450

      hello there Christian Having trouble with this plugin. I have already set up everything but now it doesn’t work anymore I can get 2 levels of referral to work but the rest of the levels don’t work can you perhaps try it out and see what the problem is the website is https://mtfbetterliving.com/

    • simon
      Participant
      @simon
      #13451

      as you can see in screenshot 1 only 2 levels of the affiliate works anything above test 5 would not give an affiliate

    • Christian Freeman
      Participant
      @christianf
      #13499

      Hi there,

      I’m so sorry for getting back to you so late. I had a family emergency and I needed to head out of town suddenly. This threw off my schedule for projects and support.

      Things have been really crazy with COVID-19, but the good news is, everything is fine now, and I’m back in the office getting caught up on everything.

      I will need to investigate this further on your site. Can you please provide me with admin-level login credentials (Username, Email, and Login URL)?

      Also, I didn’t receive the screenshots you mentioned, could you send that to me via email as well at: propluginmarketplace[at]gmail[dot]com

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