We want you to be completely happy with any purchases you make on the Pro Plugin Marketplace. In the event that you need to request a refund for any of your purchases, simply use our contact form to let us know within 30 days of your purchase. We will promptly refund 100% of what you paid, according to the refund policy below:
If you’re having a problem getting one of our products to work on your site, we will be happy to provide a full refund within 30 days of the original purchase date. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to help solve the problem you are having, by going through our Support Resolution Process.
A refund can be requested only under the following conditions:
The product is not working on your website because of a problem with the product itself.
You contacted the Support Team to try and solve the problem.
The problem is caused by our product and not a problem with other plugin or theme conflicts, or services on the website such as hosting packages etc.
The Support Team could not solve the problem and have approved the refund request.
The product was not altered in any way and was not used against the license policy.
A refund request will not be approved under the following terms:
You are having a problem that is not related to the product you purchased
You refuse to give required information in order for the Support Team to solve the problem.
You need a feature that is not specified in the product’s description (please read the product description thoroughly BEFORE making your purchase)
CSS designs are not supported and cannot be used as a reason for a refund
Products that are add-ons to another product cannot be refunded if you have stopped using the primary product.
You purchased a product and ask for a refund due to lack of use.
All refunds are limited to the above terms and can only be requested within 30 days from the original purchase date. All licenses for products purchased on the Pro Plugin Marketplace only cover the purchaser; and therefore, refunds will only be given to the product’s original buyer, according to the terms of this refund policy.
NOTE: Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you may have, but we also expect you to adequately understand what you are purchasing BEFORE completing the sales transaction. If you are unsure, it is your responsibility to ask pre-sale questions before purchasing. This will help you determine if the product is suitable for your project and is compatible with your system.
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