Home Forums General Support the commissions are not split between the MLM network.

30 replies, 2 voices Last updated by  Christian Freeman 1 month, 2 weeks ago
  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #8947

    a prob i have encountered is that the fourth person partner, the last one, did not get the 5% commision.

    in my case the fourth person is the seller, so he got the money for the sale of the product but did not get the 5% commision for the referral.

    if he got it together with the sold item money it should be separated.

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  • Christian Freeman
    Participant
    @christianf
    #8997

    Alright Shaul,

    Can you please explain a bit more about what is happening? Which affiliate originally referred the sale (Direct Referral). And did it generate any referral commissions for this sale at all?

    Also, are you saying that the affiliate on Level 4 (4 Levels above the Affiliate who Directly Referred the sale) did not receive a 5% Indirect Referral Commission?

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9002

    i own a tree of users strating with matanteame1 -> matanteame2 -> matanteame3 -> matanteame4.

    i have uploaded a product with the user matanteame2 -> bought the product with the user matanteame4.

    the result:

    1. matanteame3 did not get commision

    2. matanteame2 got paid for the product and got the commision.

    3. matanteame1 did not get the commision + did not get the commision of extra 5% for reffering the seller to the site.

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  • Christian Freeman
    Participant
    @christianf
    #9008

    If I’m understanding you correctly, your structure looks like this:

    matanteame1
    matanteame2
    matanteame3
    matanteame4

    With that said, if you want matanteame3 to earn a 5% commission (Direct Referral Commission), you should have 5% set in Affiliates > Settings > General. (In the Affiliate Rate section)

    Then, if you also want the Parent Affiliate who referred the affiliate who made the sale (matanteame2) to receive a 5% commission (Indirect Referral Commission Level 1), you should have 5% set for Level 1 in your Per-Level Rate settings in Affiliates > Settings > MLM. So, your Per-Level Rate settings should look like this:

    Level 1 = 5
    Level 2 = 8
    Level 3 = 10
    Level 4 = 12

    Remember, Indirect Commissions pay Upward to the Parent Affiliates above the one who Directly Referred the sale.

    Now, we need to understand why matanteame2 received the Direct Referral Commission instead of matanteame3. Did you use matanteame3’s referral link or matanteame2’s link when the sale was made?

    Also, do you have any other AffiliateWP add-ons active, or any custom code for AffiliateWP? And what version of AffiliateWP and MLM are you currently using?

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9011

    we are using referral link also.i am just want to follow the attachment flow but commission is not split between them

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  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9020

    please help, I have paid money for this addon!

  • Christian Freeman
    Participant
    @christianf
    #9021

    Hi Shaul,

    I’m trying to ask you specific questions so that we can find out whether it’s behaving normally on your site.

    So again, we need to understand why matanteame2 received the Direct Referral Commission instead of matanteame3. Did you use matanteame3’s referral link or matanteame2’s link when the sale was made?

    Also, do you have any other AffiliateWP add-ons active, or any custom code for AffiliateWP? And what version of AffiliateWP and MLM are you currently using?

    I also want to ask you about the MLM Networks diagram you attached above. It shows 2 different commission structures for the Per-Level Rate settings:

    One
    Level 0 = 60% (Direct Referral)
    Level 1 = 5 (Indirect Referral)
    Level 2 = 8 (Indirect Referral)
    Level 3 = 10 (Indirect Referral)

    Two
    Level 0 = 5% (Direct Referral)
    Level 1 = 8 (Indirect Referral)
    Level 2 = 10 (Indirect Referral)
    Level 3 = 12 (Indirect Referral)

    How are these two supposed to be different? Is it based on two different Types of Affiliates? Like for example, the Prime User Affiliate and Normal Affiliates.

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9063

    1. I did not use the referral link at all.
    I have just made a purchase with the user 4 for a product which was uploaded by user 2.
    the user 3 should have got a commission for inviting user 4 to the site.

    2. we are using only one add-on( AffiliateWP – Affiliate Area Tabs add-on ), not using any custom code and we are using AffiliateWP version 2.0.8 and AffiliateWP MLM 1.1

    about the networks, I have two kinds of commission structures. the one I am talking about now is the second :
    Level 0 = 5% (for the user who invited the store owner to the site)
    Level 1 = 8% (Indirect Referral)
    Level 2 = 10% (Indirect Referral)
    Level 3 = 12% (Indirect Referral)

    and the 65% to a specific user, as a bank.

    about the difference, they are different on the fact that one is based on sharing a product and then getting a commission for the actual share, and the second based on inviting users to the site.

    would love if i can speak to you on the phone, so i can explain my self better.

  • Christian Freeman
    Participant
    @christianf
    #9065

    Ahhh, I see what’s happening.

    You need to have the AffiliateWP Lifetime Commissions add-on active in order to ensure that your Parent Affiliates continue to receive Indirect Referral Commissions for sales made by their Sub Affiliates. Otherwise, when the referral tracking cookie expires, the AffiliateWP system won’t be able to tell that the Parent referred them and should receive the commission.

    Can you please explain a bit more about what you mean when you say “One is based on sharing a product and then getting a commission for the actual share”?

    If I’m understanding you correctly, you want your affiliates to be able to purchase a product, and allow another affiliate or user to use the product as well, and that affiliate will receive a commission for this. Is that right?

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9066

    do I have to purchase all the pro plugins to only have the lifetime commission one?
    I have already purchased wp affiliate and MLM plugin. why do I need to pay now 250$ for a simple plugin? let me know how you can help me to get only this plugin.

    as for your question, this process is based on the sharing the product. once a person shared a product on his site, FB, ig, WhatsApp etc… and someone else bought it, the person who shared it should get a commission.

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9067

    do you have a demo so we can test it?

  • Christian Freeman
    Participant
    @christianf
    #9068

    Unfortunately, the only way to get AffiliateWP’s Pro Add-ons, is to purchase the Pro license. I tried to recommend to the AffiliateWP Team to make each individual plugin available for purchase separately, since not everyone needs ALL of them, but they want to keep it that way.

    Our MLM plugin automatically generates the Indirect Referral Commissions for the Upline Parent Affiliates, but it can only do so if the Direct Referral Commission is created by the core AffiliateWP plugin. And AffiliateWP will only detect the referral and generate the commission if a referral cookie is found, or in the case of Lifetime Commissions, a Lifetime Affiliate is found in the system for that customer.

    However, I have been thinking about building in a Lifetime Upline Commissions feature, so that when an affiliate purchases a product, it will check for their Upline Parent Affiliates and give them the Direct AND Indirect Commissions according to your settings. I can have this feature ready for release in about a week or two.

    When it comes to social sharing, you can ensure that the person who shared the product receives a commission if they included their affiliate link in the share message. You can either do this manually, or you can use a plugin like AffiliateWP Social Media Toolkit or the AffiliateWP integration that is built into the Easy Social Share Buttons plugin, which automatically appends the affiliate’s referral link to every share.

    We have demos for nearly all of our plugins (MLM, Ranks, Performance Bonuses, etc.), but the AffiliateWP Team does not have a demo for Lifetime Commissions. And because of the way in which the affiliate plugins work, there would be no way for you to really test that in a demo environment anyway.

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9098

    please check the video to see that no commision is transferring to the parent.

    I just want to make sure,
    because I am using the MLM I need the lifetime commision for the referral to be internal.
    if I would have used only affiliatewp I would not need it?

    because in the MLM plugin I have the parent registered in the system!

  • Christian Freeman
    Participant
    @christianf
    #9107

    Because everything in the video is in a different language, I have no idea what you are trying to show me.

    But to be a bit more clear, even though you have the Parent Affiliate set in the system, AffiliateWP won’t create the Direct Referral commission unless a Lifetime Affiliate is found, or a referral cookie that has not expired. You need Lifetime Commissions to ensure that the affiliate who referred the customer ALWAYS gets Direct Referral commissions when that customer makes another purchase.

    From there, the MLM plugin will generate the Indirect Referral commissions for the Upline Parent Affiliates based on your settings. If there is no Direct Referral commission, there can be no Indirect Referral commissions.

    Does that make sense?

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9110

    where is the cookie saved? on the wp system, on the actual device pc\ mobile?

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9113

    now my API Key Status is Deactivated. why is that?

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  • Christian Freeman
    Participant
    @christianf
    #9115

    The tracking cookie is saved on the customer/user’s computer/device. this is how your site recognizes that that customer/user was referred by an affiliate.

    I’m not sure why, but it says your license was deactivated on (I’m assuming) your cloudways testing environment some time this morning. Did you try to reactivate it?

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9149

    I have reactivated it and nothing happened. still deactivated.
    I would like to talk to you somehow to fix it. this forum can’t be the only way we can communicate!

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9150

    ok, I have managed to activate it now. but only on my production environment.
    I would like to install it on my test environment as well but it won’t let me.
    what to do?

    please give me a better channel of communication with you. this takes too long.

  • Christian Freeman
    Participant
    @christianf
    #9154

    You have a Single Site license, so you can only activate your license on one site at a time.

    However, this doesn’t mean that you can’t activate and use the plugin on both sites. Your license key doesn’t have any affect on your ability to use the plugin. It only grants you access to support and updates.

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9215

    Hi,
    Now we used Affiliate WP Lifetime Commissions add-on also.and again facing the same issue Parent Affiliates not receive Indirect Referral Commissions for sales made by their Sub Affiliates.

    Please check the attachment:-

  • Christian Freeman
    Participant
    @christianf
    #9225

    Hi there,

    Can you please provide me with admin level login credentials so that I can test this on your site and investigate further?

    And be sure to set your response as a private reply.

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9229
    This reply has been marked as private.
  • Christian Freeman
    Participant
    @christianf
    #9240

    I’m trying to access the WP Admin page, but I’m getting an “Access Denied” message.

    Do you have any IP blocking or other security plugins on your site which could be blocking me?

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9244

    please check it again.

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9245
    This reply has been marked as private.
  • Christian Freeman
    Participant
    @christianf
    #9246

    Okay, so I was able to access your WP Admin successfully.

    From what I can see, if you look at your Referrals screen (Affiliates > Referrals), you can see 2 Referrals with IDs 1059 and 1060. Both of these referrals were generated for the WooCommerce Order 21614 on October 10th.

    Referral 1059 in the amount of $0.03 (5%) is a Direct Referral generated by Lifetime Commissions (A Lifetime Referral). If you click “Edit” on this Referral you will see this. It looks like you deleted the WordPress user account of the affiliate who received this commission, but their Affiliate ID is 1023, and if you view the Edit Affiliate screen for that affiliate, you will see that Rehub12 Demo (Affiliate ID 2) is their Parent Affiliate.

    Referral 1060 in the amount of $0.03 (5%) is an Indirect Referral generated by MLM for Rehub12 Demo (Who is 1 Level above). Since Rehub12 Demo has no Parent Affiliate above, there were no other Indirect Referrals created. You can easily tell it’s an Indirect Referral by looking at the Description which shows Affiliate Name | Level 1 | Product Name.

    So it looks like Indirect Referrals are working fine with Lifetime Commissions. I would only recommend that you enable the Auto Register New Users setting in Affiliates > Misc, if you want new customers to become Sub Affiliates of the affiliate that referred them automatically. Otherwise, you will have to manually create the affiliate account for that user and connect them to the referring affiliate manually in the Edit Affiliate screen.

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9277

    i own a tree of users strating with phpteam366 -> phpteam368 -> phpteam367 -> phpteam.

    i have uploaded a product with the user phpteam368 -> bought the product with the user phpteam.

    the result:

    1. phpteam367 did not get commision

    2. phpteam368 got paid for the product and got the commision.

    3. phpteam366 did not get the commision

    only super user rehub demo got the commision

    in the MLM tab i alredy mention the Per Level Rates

  • Christian Freeman
    Participant
    @christianf
    #9285

    Okay, so I can see that php team purchased the product (Order #21617). php team’s email address is phpteam369@gmail.com, which is listed as one of Rehub12 Demo’s linked customers via the Lifetime Commissions plugin (You can see this in the Edit Affiliate screen for Rehub12 Demo). This explains why Rehub12 Demo received a Direct Commission on October 18th, and it explains why the Parent Affiliate (and Direct Affiliate) of php team is Rehub12 Demo.

    Because phpteam367, phpteam368, and phpteam366 are in the Downline of Rehub12 Demo (Meaning they are Sub Affiliates of Rehub12 Demo) who Directly referred the sale, they did not get a commission. The only way that php team, phpteam367, phpteam368, and phpteam366 would receive referral commissions, is if phpteam366 Directly Referred the sale. In other words, if one of the Lifetime Customers of phpteam366 purchased a product, phpteam366 would get the Direct Referral Commission, and phpteam368, phpteam367, phpteam, and Rehub12 Demo would earn Indirect Referral Commissions based on your Per-Level Rates.

    The fact that php team368 is the Product Author (Uploaded the product) doesn’t mean that they should be given credit for referring the sale. Because you have a WooCommerce Multi-Vendor plugin enabled, it simply means that php team368 should receive a Vendor Commission for the sale of their product. AffiliateWP is a separate system, and only awards Referral Commissions based on tracked referrals.

    Does that make sense, or do I need to clarify further?

  • Teame.ltd Teame.ltd
    Participant
    @shaulig
    #9298

    phpteam366 purchased a product, phpteam366 not get any Direct Referral Commission, and phpteam368, phpteam367, phpteam, and Rehub12 Demo not earn Indirect Referral Commissions based on your Per-Level Rates.
    please check it again

  • Christian Freeman
    Participant
    @christianf
    #9313

    Alright, so I’ve checked again and things are working normally.

    The user who made the purchase in Order # 21623 (October, 22nd), was “phpteam team” who has the email address of phpteam366@gmail.com.

    If you check the Edit Affiliate screen for phpteam team, you’ll see that their Parent and Direct Affiliate is Rehub12 Demo, which explains why Rehub12 Demo received the Direct Referral Commission for the sale. Rehub12 Demo also received a $5 Sub Affiliate Referral commission for referring the affiliate test4.

    So, the situation is the same. There is no Indirect Referral Commission to be created in the system, because the affiliate who referred the sale Rehub12 Demo has no Parent Affiliates above them.

    Do you understand what I mean when I say this? Or do you need me to explain it in another way?

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