Home Forums General Support Referral comissiona value wrong

6 replies, 2 voices Last updated by  Christian Freeman 3 months, 1 week ago
  • vitormaia
    Participant
    @vitormaia
    #8478

    Hi, my setup is this:

    The product I seel is $9,95 monthly.

    I have unilevel MLM setup and pay affiliates 1º level 15% and 2º level %35.

    I have Free registration with Premium upgrade $9.95

    I’m the nº1 affiliate, i sponsored “Rui Freitas”. Rui sponsored 10 free members and 1 of them bought the premium $9.95 upgrade.

    Why in my reports show i earned $447.75 from them????

    I have the same issue with other 1º level member i have (senhorinha Braz.

    You can look at the print.

    Please help me fix this ASAP.

    Thanks

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  • vitormaia
    Participant
    @vitormaia
    #8480

    I’m using woocommerce plugin.

  • Christian Freeman
    Participant
    @christianf
    #8526

    Hi Vitor,

    I apologize for the delay. Do you have any other AffiliateWP add-ons active? And can you please tell me how you have your Per-Level Rates configured in Affiliates > Settings > MLM?

    Thanks

  • vitormaia
    Participant
    @vitormaia
    #8529

    We have these 3 add-ons active

    AffiliateWP – Affiliate Area Tabs

    AffiliateWP – Leaderboard

    AffiliateWP – Recurring Referrals

    Attached is the screenshot of per level rates

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  • Christian Freeman
    Participant
    @christianf
    #8538

    Do you have the Recurring Referral Rate enabled in the Recurring Referrals tab? And if so, what amount do you have set there?

    Also, which currency are you using?

  • vitormaia
    Participant
    @vitormaia
    #8552

    Hi, please my setup in the annex.

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  • Christian Freeman
    Participant
    @christianf
    #8555

    If you want the Per-Level Rates to apply to the Recurring Referral Payments, you need to disable the Recurring Referral Rate by setting it to 0.

    Are you using another currency besides USD? The only way that the referral amount could be so drastically incorrect, is if it’s not calculating the decimal places properly for your currency. Either that, or you have some plugin or custom code that is conflicting with its normal operation.

    Have you tested Indirect Referrals with all other add-ons and plugins deactivated besides AffiliateWP, MLM, and Woocommerce?

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