Home Forums Plugin Support AffiliateWP MLM Parent affiliate getting massive payment from small transaction

5 replies, 2 voices Last updated by  simonttz 2 weeks, 2 days ago
  • simonttz
    Participant
    @simonttz
    #8021

    Hi,
    I thought I configured everything correctly in MLM however now the situation of the attached pictures happend.
    How can the parent affiliate get such a massive amount from that small order.

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  • Christian Freeman
    Participant
    @christianf
    #8041

    Hi there.

    I understand you’re having an issue with the Indirect Referral Commission calculations. First, can you please tell me which version of AffiliateWP, and MLM you are using? And also, if you have any other AffiliateWP add-ons active, please list them here.

    Based on your settings, the Parent Affiliate (1 Level above) should be receiving 10 (Percent I suppose) of the order amount. How much was the order? And how was the sale made through WooCommerce, or one of the other supported integrations (Easy Digital Downloads, Restrict Content Pro, etc.)?

  • simonttz
    Participant
    @simonttz
    #8056

    Hey Christian,
    The order was made via woocommerce recurring refferals. The vesion numbers are in the attached image. The order was 16$. The affiliate which got the order should get 40% (6.4$ he got that) and the parent affiliate should receive 10% of 16$ so 1.60$

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  • simonttz
    Participant
    @simonttz
    #8058

    Sorry in the image the original order was 90$, not 16$

  • Christian Freeman
    Participant
    @christianf
    #8061

    I see that you have the AffiliateWP Tiered Rates plugin active. It’s possible that the Tiered Rates plugin adjusted the affiliate’s commission rate. I would recommend deactivating Tiered Rates and performing a test sale of the same product (Referred by the same affiliate) to see if the commission amount is correct.

    Also, if you are using Recurring Referrals, ensure that you disable the Recurring Rates as it will override the Indirect Referral Rates set in MLM.

    Test these possibilities, and let me know how it works for you.

  • simonttz
    Participant
    @simonttz
    #8077

    I have managed to solve it by just putting it on 0.1
    I now have the problem that all sub refferals get shown as processing, I want to have them as status unpaid.
    Is this possible?

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