Home Forums Plugin Support AffiliateWP MLM Parent affiliate commission from sub affiliate always pending

5 replies, 2 voices Last updated by  Christian Freeman 2 weeks ago
  • simonttz
    Participant
    @simonttz
    #8149

    Hi, Standard the status of a sub affiliate commission to the parent affiliate is pending. I want this to be “unpaid” standard. How can I do this?

  • Christian Freeman
    Participant
    @christianf
    #8178

    Hi there,

    Which of the integrated plugins are you using to process your sales (WooCommerce, Restrict Content Pro, etc.)?

  • simonttz
    Participant
    @simonttz
    #8219

    Woocommerce and recurring refferals because it is a weekly subscription

  • Christian Freeman
    Participant
    @christianf
    #8225

    By default, AffiliateWP sets ALL new referrals to Pending status until the payment is completed. In the case of WooCommerce, the referral isn’t marked Unpaid until AFTER the Order is Complete.

    Are you saying that the referral is not being marked complete at all, or that you want to change the default behavior of AffiliateWP to set ALL new referrals to Unpaid automatically?

  • simonttz
    Participant
    @simonttz
    #9377

    Sorry for late reply but this is because none of our orders ever “Complete”. They are always in processing or pending payment. If it is in processing it should go to unpaid.

  • Christian Freeman
    Participant
    @christianf
    #9420

    Ahhh, I see what you mean. Yes, it is supposed to change the Referral Status to Unpaid automatically once the Order is Marked Complete in WooCommerce.

    Are your WooCommerce Orders going into the Complete status? If so, please let me know which version of AffiliateWP and our MLM plugin you are using. As well as any other AffiliateWP add-ons you may have active on your system.

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