I’ve got a problem with the rank assignment: I set different ranks based on earnings. Now, to test the system, I created a user and manually added referrals to him. I exceeded the earnings (set to 5000€, the user has now paid earnings of 5.836€) but the user is still in the first rank even though he should be in the second because of the already paid earnings. So everything seems fine, the user has enough paid earnings but in his Dashboard, he is still in the first rank.
This sounds like you may have the Earnings Calculation setting (Affiliates > Settings > Bonuses) configured incorrectly for your needs.
If you set it to Unpaid, it will only calculate the affiliate’s earnings based on their Unpaid Referrals.
If you set it to Paid, it will only calculate the affiliate’s earnings based on their Paid Referrals.
And if you set it to Total (Recommended), it will calculate the affiliate’s earnings based on their Unpaid and their Paid Referrals.
Please check these settings and let me know if this resolves your issue.
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