Home Forums Plugin Support AffiliateWP MLM I can not see commissions please help me set up or give me an urgent solution

9 replies, 2 voices Last updated by  Christian Freeman 2 months, 2 weeks ago
  • Jose delgado
    Participant
    @hyakymaru
    #7417

    Hello I just purchased your AffiliateWP MLM plugins and did not work commissions please could you help me set it up I’m using Woocommerce Version 3.1.2 and AffiliateWP Version 2.0.1.1 but when I buy a product with the referred number 33 from my affiliate network it does not grant commission to ni To the father or to the levels.

    My wide network 2

    http://prntscr.com/gcp5t4
    http://prntscr.com/gcp61s
    http://prntscr.com/gcp65u
    http://prntscr.com/gcp69n

  • Christian Freeman
    Participant
    @christianf
    #7431

    Hi there,

    Can you please provide me with more information about the issue that you are having?

    When you use the referral link for the affiliate with id 33, are you testing this within an Incongnito Window (Google Chrome), or some other window with your cache and cookies cleared?

    And are you saying that it didn’t generate any referrals when you purchased a WooCommerce product using that affiliate’s link? Or are you saying that it’s just not generating the Indirect Referral for the Upline affiliates?

  • Jose delgado
    Participant
    @hyakymaru
    #7432

    I need a documentation of the plugin.
    Installation configuration and if possible a video tutorial … Since I tried to confirm it and I do not get any commission by levels

  • Christian Freeman
    Participant
    @christianf
    #7443

    You can access the documentation for each plugin by clicking on the Documentation button, underneath the plugin’s image. You can also access the entire documentation library here. Just keep in mind, that we’re in the process of updating ALL of our documentation to reflect recent and upcoming features and updates. We also have plans to create some more in-depth guides for them as well.

    Can you provide me with more information about what exactly the issue is? Are you saying that it didn’t generate any referrals at all when you purchased a WooCommerce product using that affiliate’s link? Or are you saying that it’s just not generating the Indirect Referral for the Upline affiliates?

  • Jose delgado
    Participant
    @hyakymaru
    #7444

    I can not set commissions by level.
    This section is not available: http://prntscr.com/geiu0q

  • Christian Freeman
    Participant
    @christianf
    #7446

    You’re in the wrong place, if you want to set Per-Level Commission Rates.

    The Per-Level Rates settings are in the MLM tab of the AffiliateWP Settings found at Affiliates > Settings > MLM.

    IF that’s what you’re issue is, then the problem must be solved, because the screenshot that you posted above (prntscr.com/gcp69n) shows that you’ve already setup Per-Level Rates successfully.

    Is there anything else I can help you with?

  • Jose delgado
    Participant
    @hyakymaru
    #7449

    I need a refund Since your plugin does not comply with what is indicated in the description. That capture I send you is yours of your documentation. I do not know because you do not understand me, I’m indicating that these levels do not work correctly. http://prntscr.com/gey3gt
    I am the author of Envato Market and I know the rules:

  • Christian Freeman
    Participant
    @christianf
    #7451

    Alright, so what exactly is happening? Please explain why you don’t think that these levels are working correctly so that I can help you understand how it works, or if there is an issue, fix the problem.

    The documentation does not make any mention of the Per-Level Rates settings being listed on the Edit Affiliate Screen, which is what you’ve shown me in your screenshot. Per-Level Rates are located in the MLM Tab, and those are the rates that you already have setup according to your screenshot http://prntscr.com/gey3gt.

  • Jose delgado
    Participant
    @hyakymaru
    #7452

    Send me your email I will give admin user access to configure it please.
    I need to do a forced 2×5 and each level of a commission.

  • Christian Freeman
    Participant
    @christianf
    #7453

    But you still haven’t told me what you think isn’t working with the Per-Level Rates, or why.

    I need to know what I’m looking for in order to provide a solution. So can you please explain, why you don’t think that these levels are working correctly? Please, be as specific as you can and tell me what steps you’ve taken to test this.

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