Home Forums Plugin Support AffiliateWP Performance Bonuses Bonuses not working?

4 replies, 2 voices Last updated by  Christian Freeman 1 month ago
  • papashay86
    Participant
    @papashay86
    #7582

    Hello,

    I tried to create a bonus that did this:

    When a new affiliate gets 3 referrals (customers who order using their link or code). Once those are set to paid the affiliate would earn $10 credit.

    See attachment for Bonus page settings.

    I changed the requirement from 3 to 1 for testing purposes to see how it works on my dummy test affiliate account. I see I met the requirements (see attached screen shot) but there is no redeem button and nothing shows it applied to my account.

    How can I fix this.

    I was hoping to see the bonuses on the tab, have affiliates be able to see their status of how close they are or what is needed to achieve it and then be able to push a button or something to redeem it.

    I cannot figure out how to redeem the bonus earnings once requirements are met and my top affiliate said he has the same issue.

    Help please!

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  • papashay86
    Participant
    @papashay86
    #7585
    This reply has been marked as private.
  • papashay86
    Participant
    @papashay86
    #7587

    Sorry this was the correct file.

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  • papashay86
    Participant
    @papashay86
    #7591

    This is now resolved.

    A little back story. My website has 4,000+ affiliates already. The software is smart enough to count when someone has met the bonus requirements but it does not apply / run the logic to pay out the bonus until you approve that affiliates next credit.

    So if someone has 20 referrals already the software sees they met the requirement but will not pay out until you approve their next referral. Once you approve the next referral the software checks and says its met the requirement and the bonus shows up in the referrals page.

    Thanks for your help over email.

    Hope this helps someone.

  • Christian Freeman
    Participant
    @christianf
    #7626

    This is all based on your Referral Calculation settings (Found at Affiliates > Settings > Bonuses Tab).

    If it’s set to Paid, it won’t generate the bonus for those referrals until you mark enough of the Referrals the affiliate needs to meet the requirement as Paid. If you set it to Unpaid, it will generate the Bonus commission once the referral is set to Unpaid. And if Unpaid is the Default Bonus Status, it will automatically generate the Bonus commission for them when they earn the bonus, and you won’t have to review and approve that as well.

    You also have the option to set Referral Calculation to Total (Recommended), which will count their Paid and Unpaid Referrals before generating the bonus commission.

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